Terms & Conditions
By continuing to browse our website, you agree to our terms and conditions of use, as outlined in our policies
Return & Refund policy
We do no accept returns on parts or accessories due to “change of mind”
If you decide you no longer want the part, after your order has been placed, please contact us ASAP on 4954 5844
If your order has not yet been packed, we may, at discretion of management, arrange a refund for you. Less any processing fees.
If you order has already been ordered, packed and/or sent. No refund can be offered.
We take no responsibility for ordering of incorrect parts. If in doubt, please call us.
Faulty Items
If you received an item you believe to be faulty. Please contact our team, via phone or email. We will require an email outlining the fault, with relevant pictures. Once we have reviewed your request, we will contact you to discuss.
Please do not send back any faulty parts until we have approved the return.
We can arrange for pre-paid shipping to have the item returned to us. We ask that you pack the parts as they were sent to you.
If an item is deemed to be faulty, we will offer you either a replacement, credit, or refund.
Each case is addressed on its own merits. We offer no guarantee that an item will be deemed as faulty.
No electrical items, can be returned as faulty
Incorrect parts selection, fitment, or transit damage will not be treated as faulty.
Scooters
Scooters cannot be returned, if faulty, they will be repaired under warranty. They are not eligible for change of mind.
Shipping Policy
Our aim is to get your order processed as soon as possible.
We aim to process all orders received within 48 hours
However, this sometimes may be delayed due to uncontrollable circumstances **
Orders placed on a weekend, or public holiday, within 24 hours of next business day
Shipping times:
Standard shipping: 3-5 business days
Express Shipping: 2-3 business days
Shipping times are an estimate only, and do not include processing times.
Shipping times can be affected due to different couriers and your specific location.
**Items sometimes may show as in stock online, but may not be in stock in our store. These items will be ordered from our supplier same business day, and shipped to you as soon as they arrive to us.
These items sometimes may be placed onto back order, we will at this time, contact you to advise.
Some parts may be available to place on back order. Back order times vary from item to item. If unsure, please give us a call. Once your back ordered part arrives, it will be shipped to you same day.
At E Power Newcastle, we are committed to protecting the privacy of our customers and users. This Privacy Policy outlines our practices with respect to the collection, use, and disclosure of personal information. By using our website or services, you consent to the terms of this Privacy Policy.
Collection of Personal Information. We may collect personal information from you in a variety of ways, including when you purchase products, subscribe to our newsletter, register for an account, or contact us for customer support. The types of information we may collect include your name, email address, phone number & address. We DO NOT collect or store any payment information
Use of Personal Information. We may use your personal information to provide you with information about our products and services, generate invoices with accurate record keeping, communicate with you about your orders, and to send you marketing communications.
Disclosure of Personal Information. Your personal information is accessible to all our employees, and is not distrusted to any third parties without your consent. We may also disclose your personal information if required by law or if we believe that such disclosure is necessary to protect our rights or the rights of others.
Third-Party Websites. Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.
Security of Personal Information. We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Updates to Privacy Policy. We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective immediately.
Contact Us. If you have any questions or concerns about this Privacy Policy, please contact us at info@epowernewcastle.com.au